Returns & Exchange
While we hope your loving our products, if you do find you need to return or exchange for any reason, please download, complete and enclose the returns form provided, and return with retuning items to the address below within 14 days from you receiving the product. Returning items must be unused and in original packaging.
The customer is responsible for payment of the returns postage, we recommend sending via Royal Mail Signed for service. Vacient Cosmetics cannot accept responsibility for any products that are not received by our returns team. Please retain your proof of postage/ tracking refrence, as in the unlikely event your parcel fails to reach us you will be able follow this up with the courier services. Please note we hold no responsibility for returned parcels.
If you have any queries regarding returning products please contact us at firstname.lastname@example.org